Refund Policy
Last updated: 2 October 2026
This policy covers builder plans and Expert Writing Services. Plans are one-time purchases with no auto-renewal. Every refund request is assessed case by case.
How to Request a Refund
Email contact@1millionresume.com from your registered email address with your account email, the transaction email (optional), and the reason for your request. We will acknowledge it within 2 business days.
For builder plans, we first try to resolve the problem you are facing and offer guidance or a fix to get you back on track. If we cannot resolve, we will assess your request for a refund. The 3-day eligibility period is counted from your purchase to the date of your request, so time spent resolving the issue does not affect your eligibility.
Refund Eligibility
Builder plans. A refund will normally be approved if you:
- request it within 3 days (72 hours) of purchase
- have not downloaded resumes beyond the Free plan limit
- have not heavily used paid AI features (resume checks, JD matches or AI optimizations)
Otherwise, or if we find repeated requests or suspected misuse, a refund will normally not be approved.
Expert Services. Eligibility depends on how far the work has progressed:
| Stage when you ask | Refund |
|---|---|
| Before Role Alignment Call (Before work started) | 90% of the amount paid |
| Before Draft Start (Inputs Collected in progress) | 70% of the amount paid |
| After the first draft is shared | Normally none, as revisions are included until you are satisfied |
| Add-Ons - LinkedIn or Cover Letter | 100% refund before work starts |
If we cancel your order, or the first draft is more than 7 business days later than the delivery time we committed (counted from when we receive your inputs) because of us, you may request a full refund. Part payments and add-ons are refunded on the amount paid, by the same stages.
Failed, duplicate or incorrect payments. If you were debited but your plan or order was not activated, or you were charged more than once, email us with your transaction ID. After verification, we will refund or reverse the amount in full.
Refunds Timeline
| Step | Timeline |
|---|---|
| Request acknowledged, and we ask about the problem (builder plans) | Within 2 business days of your request |
| Resolution attempt (builder plans) | Up to 5 business days |
| Decision sent by email | Within 3 business days of your request, or of the end of the resolution period for builder plans |
| Refund initiated | Within 3 business days of approval |
| Amount shows in your account | Usually 5 to 10 business days after initiation, depending on your bank, card issuer or UPI app |
Refunds go only to the original payment method.
Refund Amount
Approved refunds are the amount you paid less payment gateway charges and any other charges on the transaction or refund, including currency conversion charges. No deductions apply to failed, duplicate or incorrect payments, or where we cancel or are late.
Contact
contact@1millionresume.com · +91 7579581767 · Grievance Officer: see Terms of Use (Section 12).